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What are some of the top objections that you get from enterprise prospects, and how do you handle them? ie) concerns about cost, risk or vendor-in?

Fabio Maglieri
Fabio Maglieri
Yext Director Enterprise SalesMarch 17

It should all begin by understanding the motifs of the person you are talking to. First,you need to anwer the most important question: "What's in it for them?". It might be that personal goals may not be the same as company goals. 

But there are general aspects that may help you handle objections.

Costs: Generate reliable business cases (either generic based on previous projects or backed by prospect's numbers) that justify investment

Time: Describe what the outcome of doing nothing would be.

Resources: Discover ways of leveraging partners.

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Brandon Love
Brandon Love
Salesforce Regional Sales DirectorOctober 12

I often hear a few common concerns from enterprise prospects. These usually revolve around worries about the price, potential risks, getting locked into a single vendor, and status-quo objections.

Cost Worries: When prospects bring up cost concerns, I like to highlight the value our solutions bring. I show them how our offerings are designed to solve specific issues and bring tangible returns. Plus, I work closely with our financial experts to offer flexible pricing options and demonstrate the long-term benefits of their investment.

Mitigating Risks: It's only natural for enterprises to be cautious about adopting new tech. To address this, I point to our track record of successful implementations, backed by glowing customer testimonials and case studies. I also stress how adaptable and scalable our solutions are, fitting seamlessly into their existing setup and future growth plans.

Avoiding Vendor Lock-In: Some prospects worry about being stuck with a single vendor for the long haul. I reassure them by emphasizing our focus on interoperability and open standards. I highlight our wide range of integrations and partnerships, underlining the flexibility and freedom our solutions offer. This way, they know they can integrate with other platforms and technologies if they need to.

Validating with Proofs of Concept: Given our emphasis on proofs of concept aligned with the customer's future goals, prospects often want to see real results. I suggest starting with a smaller pilot project or proof of concept that's tailored to their specific needs. This hands-on experience helps build trust and confidence in our solutions, often leading to broader adoption.

By addressing these concerns with a mix of personalized value propositions, strong case studies, and adaptable implementation strategies, we can show how our solutions align with the prospect's big picture vision while easing worries about cost, risk, and vendor lock-in. This approach ensures that our tactical opportunities lead to long-term, mutually beneficial partnerships with our enterprise customers.

Status Quo Resistance: Another common objection we encounter is a hesitancy to disrupt the status quo. Many enterprise prospects are comfortable with their current processes and systems, even if they may not be fully effective. To tackle this, I approach it as an opportunity for growth and improvement. I share success stories of similar organizations that made the leap from their familiar routines to our solutions, showcasing the positive impact it had on their operations. By highlighting the potential for transformative change, we can overcome the inertia associated with maintaining the status quo and inspire prospects to embrace innovative solutions aligned with their strategic vision. This approach empowers them to envision a future state that not only meets their immediate needs but also positions them for long-term success.

By addressing these concerns with a mix of personalized value propositions, strong case studies, and adaptable implementation strategies, we can show how our solutions align with the prospect's big picture vision while easing objections about cost, risk, vendor lock-in, and status quo resistance. This approach ensures that our tactical opportunities lead to long-term, mutually beneficial partnerships with our enterprise customers.

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1160 Views
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