Tamara Grominsky

In the beginning, you'll most likely have a smaller PMM team - maybe with just one PMM. That means you'll need a well-rounded PMM generalist. Someone who is comfortable taking on everything from product launch to sales enablement to segmentation. Prioritization will be key to make sure the team is working on the highest-impact projects. As you scale, I'd recommend that you start structuring the team in a way that enhances and amplifies the partnership between product marketing and product management. This will usually mean aligning product marketers with product portfolios or value streams. It won't always be a 1:1 match of PM to PMM though. For this type of role, you're looking for PMMs who can go deeper, rather than broader. As the "owner" of their portfolio, they'll need to deeply understand the customer problem and opportunity space, and then identify go-to-market strategies throughout the entire product development lifecycle, leading into launch. In addition to portfolio PMMs, I always invest in one really strong growth product marketer. This role should be portfolio agnostic (ie. they support all PMMs on the team, think of it a bit like a consultant), and usually drives market research, segmentation and pricing initiatives across all product lines.

I would argue that the definition of product marketing remains the same regardless of go-to-market motion. At it's core, product marketing is about identifying the right customer and markets that find your product valuable, positioning and packaging that value in a compelling way, and then driving go-to-market strategy to capture that market. What changes across go-to-market motions are channel strategies and areas of focus. For example, if you're at a company with a sales-led go-to-market motion - ie. you have an outbound sales team that drives the majority of purchases - then your role as a PMM team will be more focused on sales enablement. This will involve heavy focus on activities like competitive intelligence and sales collateral. One piece of feedback from a high value account may carry a lot of weight, and you'll focus a lot on qualitative research. But, if you're at a PLG company, you may not have a sales team at all. In this case, you'll be working closer with product and UX teams to ensure that you've optimized the customer journey and lifecycle and that you're building in growth loops. Your trialer, freemium or customer base will likely be larger than in a sales-led org, so you'll spend more time on quantitative research in addition to qualitative research.

Product Marketing and Customer Marketing go together like peanut butter and jelly! I just love to see the two teams working side by side, regardless of who they report into. Product Marketing should be the expert on the "target market" - by this I mean the core markets, customer segments and personas the company is focused on. In order to be effective at this, PMM will need to spend time looking inwards (at existing customers and users) and outwards (at prospects, competitors and new markets). I view Customer Marketing as the deep dive into that inward focus component. A strategic Customer Marketing team (or Lifecycle team, as it's sometimes called), should be the expert on the customer. Their focus is on deeply understanding the customer, driving product adoption, and influencing lifecycle behaviours. They can then surface their insights and learnings to the PMM team to use as they identify how to go to market to find more of their best customers. Additionally, Customer Marketing often acts as the conduit to the customer base for things like product launch. As the owners of customer channels (think email, community, etc), Customer Marketing will play a huge role in the PMM team's launch strategy.

I've seen this done successfully a number of different ways. Here are a few common ones: 1. Usage - What is the % of your sales team that is using the content and collateral you are creating. If you use a competitive enablement tool like Klue, you'll be able to track usage and adoption of things like battlecards and digests. 2. Win Rate - This one is simple. What is your win rate against competitors prior to your enablement initiatives. How much does it increase post enablement initiatives? My recommendation is to start by trying to move the needle on one or two competitors at a time, rather than taking a blanket approach. 3. Confidence - How confident is your sales team in selling your product today? How does this confidence score increase post sales training or other enablement initiatives? I find it particularly interesting to link Usage Rates back to Win Rate. If you can connect the dots to show that sales reps that use your enablement material have higher win rates, you'll not only be able to prove the success of your programs, but also use that information to encourage faster adoption amongst the rest of the sales team too!

Whenever we launch a new product or feature, I make sure we're aligned on the core business metric we want to drive. Is this a churn reducer? A top of funnel acquisition play? An expansion or ARPU play? This should help to guide how you frame the opportunity. If you're torn between a few potential paths forward, I always suggest a quick back of envelope calculation to help size the opportunities. In this case - if you were to offer it to all customers for free, how much could you improve the activation rate (or time to value rate)? By doing so, how many more customers would you convert or retain? Put a dollar amount to that. Then take the flip side. If you charged for this as an add on, or included is in a higher package, how many customers would purchase? Now you have the increased MRR from that group, as well as the improvement in churn/activation for that (probably) smaller cohort. With both calculations, you can weigh the pros and cons.

Taking the time to build out a structured plan is an amazing first step to ensure your project is successful - so happy to hear you're thinking about this from the beginning. I like to think about pricing projects in 5 phases: Goal Setting, Research, Strategy Development, Testing, Go-to-Market. First, you want to ensure you start the project by setting a clear objective and aligning on the measures of success with all stakeholders. Once you’ve finalized the goal and KPIs, you’re ready to begin drafting your qualitative and quantitative research plan. Your research plan should outline the different areas of research, as well as the techniques you’d like to use - ie. Van Westendorp, Conjoint, etc. Once you've completed your research, you can bring together all of the insights to help guide your monetization strategy. But, before you jump right into go-to-market, it's important to start testing some of your hypotheses. Even with a research-backed strategy, you'll never know how the market will actually respond. Test in phases and then scale go-to-market from there!

Pricing and packaging is such an exciting area of product marketing, I'm thrilled to hear you're going to dig into it! Here are some of my favourite resources: * Price Intelligently/Profitwell blog - https://www.profitwell.com/recur/all/tag/pricing * Handbook on the Psychology of Pricing by Markus Husemann-Kopetzky * Confessions of the Pricing Man by Hermann Simon * Monetizing Innovation by Madhavan Ramanujam

There are several different triggers that could spark this converstion - the launch of a new product/feature that is monetizable, competitive movement in the market, the decision to pursue a new adjacent market, an acquisition of a company, major changes in a key business metric, etc. In any way, if you see an opportunity to re-investigate your current pricing and packaging, I'd suggest that you anchor it in one of these changes - this is a great way to frame the opportunity and help other stakeholders get on board. Since pricing touches almost all parts of a business, I usually recommend a fairly diverse stakeholder group including reps from Product, Marketing, Sales, Finance, Customer Success and Operations. Since there are so many stakeholders, I'd also recommend that you be clear on responsibilities and accountabilities up front.

This will vary business by business based on your market position, your target customer profile, your go-to-market motion, and more. But in general, I usually highlight a few areas of concern for folks to be aware of before they jump into a pricing project: 1. Don't do everything alone. Pricing touches almost all parts of the business, and it's important to form a cross-functional stakeholder group to help guide the pricing overhaul. You still need one person to hold accountability, but it's best when you share responsibility. Otherwise you may end up both overwhelemed with work, and with a plan that no one else in the organization is bought into. 2. Don't assume one size fits all. Your customers are diverse, and their pricing needs are diverse too. In order to successfully complete a pricing overhaul, you need to first understand which target customer you're pricing for. Spend time upfront refining your customer segmentation, and then focus all of your pricing research on the customer segments you want to win. 3. Don't forget to test and experiment. Because so much research goes into pricing, it can be easy to forget that pricing is both art and science. Don't assume that just because you have qual and quant insights, you know all the answers. Get your hypotheses out in the market as soon as possible so you can test how customers and the market will respond.

It's a great time to get into Product Marketing - demand is high, and supply is low. In my experience, great PMMs and PMs come from a wide variety of backgrounds, so there is no "one perfect path". They key is to take your existing skills and knowledge and position it in a way that matches the demands of a PMM role (positioning is a key component to PMM, so this will be a good exercise for you to go through!). Also, Product Marketing really is a large umbrella term. Product marketing looks different everywhere, and the role takes different shapes company to company. I would recommend that you take the time to assess what type of go-to-market motion and PMM role would align best to your skillset and interests. If you have a solid background in sales, it might be easiest to get your start in PMM at a sales-led company. If you're more knowledgable in product, a PLG motion will probably be best! Once you've identified this criteria, make a list of the companies that would fit the bill. Even if they don't have roles open, reach out to folks on their PMM team to start building relationships and learning about the company. It's much easier to land a role in the future if you can get someone to refer you, and you'll be able to demonstrate your thoughtful interest in the opportunity.