How can revops and the CS leader work together without anyone feeling like revops is “stepping on cs toes?”
Never underestimate the importance of building strong relationships at work. I honestly think all of this stems from building good relationships with the leadership across the teams and showing how RevOps can help CS improve, operate more efficiently, and achieve their goals.
The fact of the matter is, both teams are working towards the same goals. When I’ve seen situations like this before, I think it’s best to focus on the following:
- Focus on the shared goals across the two teams.
- Create shared objectives and initiatives.
- Pocket a few wins, and call attention to it.
- Focus on your key stakeholders and invest the time in building the relationship. Specifically focus on ensuring you’re aligned with leadership. Remember, we’re all people - connecting on a personal level will make it more enjoyable and collaborative.
- Be an internal advocate for the team where necessary.
Treat CX and any CS software like a product!
Build and maintain a product roadmap and share it often, gather feedback actively, groom your backlog of tasks and ideas, and use shared objectives to drive initiatives coming from RevOps and CS leadership. CS will see their needs and wants on that roadmap, but with an clear understanding of what may come first (and why), CS will also see RevOps solving problems before they hurt CS (which is literally magic).
