What's the most important source of knowledge for a person at your position at Kiva?

At Kiva, we're very lucky to benefit from the institutional knowledge of almost 15 years in the social impact space. Not only do we have great documentation, but there are also many Kiva veterans that can help share and onboard new team members. When it comes to impact-specific KPIs, we have many. My favorite is an impact score for every dollar that Kiva places around the world. Depending on the characteristics of the location, recipient, activity that that dollar goes towards, and others, we score how impactful that dollar is to achieve our mission. That way, we can be accountable for creating global financial inclusion.