Question Page

What KPI's do you set and track for your product marketing team?

How do you measure success for a product launch?
Amy Loh
Amy Loh
Square Head of Product Marketing, Square StaffApril 14

It's important to set KPIs that directly tie to the overall business or organization's goals. My organization has a P&L so we have a revenue target that we must hit with assumptions around growth and retention for each product. I expect every PMM to understand how we're tracking against that growth target which makes up of other KPIs, such as top-of-funnel metrics (e.g. free trials, leads), conversion rate, churn, etc. 

Besides growth KPIs, it's also critical to understand other metrics, such as feature adoption rates and customer NPS. This will help us understand what features are critical for target customers and ensure we're taking customer feedback to improve the product. 

...Read More
2065 Views
🟧 Hugo H. Macedo 🟧
🟧 Hugo H. Macedo 🟧
Advisor & Investor | Product Marketing Expert | B2B | Formerly Pandadoc,Unbabel, McKinseyMay 5

We're here to serve business goals - either from a Product perspective and is a product KPI, like Adoption.
Or from a Sales perspective and is a sales KPI like Win-rate.
We can't work in a vacuum. We're either helping set new initiatives or fixing things that are broken.
The KPIs are tied to that.
The shared KPIs with Sales, Marketing and Product are what ensure alignment and commitment.

...Read More
264 Views
Top Product Marketing Mentors
Morgan Joel
Morgan Joel
Intuit Head of Product Marketing, QuickBooks Live
Nisha Srinivasan
Nisha Srinivasan
Sr. Product Marketing Manager
Stevan Colovic
Stevan Colovic
Sharebird Product
Claudia Michon
Claudia Michon
Automation Anywhere Senior Vice President, Product & Solutions Marketing
Surabhi Jayal
Surabhi Jayal
Sharebird Marketing Associate
Kelly Farrell
Kelly Farrell
Intercom Product Marketing Manager
Claire Drumond
Claire Drumond
Atlassian Sr. Director, Head of Product Marketing, Jira and Jira suite
Meg Murphy
Meg Murphy
IBM CMO, IBM Systems
Natalie Louie
Natalie Louie
ICONIQ Capital Product & Content Marketing
Harsha Kalapala
Harsha Kalapala
AlertMedia Vice President Product Marketing