Question Page

How would you tackle the issue when there are conflicting opinions on which key features to highlight in messaging?

For an upcoming product release Product Management/Product Marketing/GTM partners all have differing ideas on which features are the most important.
Polomi Batra
Zendesk Director of Product MarketingOctober 26

Yeah, this is always tough, especially because all the above roles usually have a point of view on this (as they should). Few things to consider: 

  • Set clear goal alignment: Ensure everyone understands and agrees on the overarching objectives of our messaging strategy to create a common foundation for discussions 

  • Customer-centric focus: Prioritize understanding your target audience by developing detailed buyer personas and gathering insights into their needs and preferences so you can be a voice for them in these discussions

  • Data-driven insights: Use data and research findings to provide more insights for feature prioritization. This can include competitive data about how the feature is differentiated, or feedback from customers and analysts directly. This will add credibility to your opinions.

  • Collaboration and compromise: Encourage collaborative discussions, open communication, and consensus building among stakeholders with different perspectives to arrive at well-informed decisions.

1806 Views
Messaging Group Event
Thursday, January 23 • 8:30AM PT
Messaging Group Event
Virtual Event
Top Product Marketing Mentors
Mary Sheehan
Mary Sheehan
Adobe Head of Lightroom Product Marketing
Axel Kirstetter
Axel Kirstetter
Guidewire Software VP Product Marketing
Leah Brite
Leah Brite
Gusto Head of Product Marketing, Employers
Jon Rooney
Jon Rooney
Unity Vice President Product Marketing
Katie Gerard
Katie Gerard
Workhuman Head of Product Marketing
Sahil Sethi
Sahil Sethi
Freshworks Vice President - Global Product Marketing
Madeline Ng
Madeline Ng
Google Global Head of Marketing, Google Maps Platform
Julien Sauvage
Julien Sauvage
Clari VP, Brand, Content and Product Marketing
Kevin Garcia
Kevin Garcia
Anthropic Product Marketing Leader
Amanda Groves
Amanda Groves
Enable VP of Product Marketing