Question Page

How do you approach persona definition when you are targeting freelancers or small business web development companies? The market is fragmented so it gets difficult to define a persona and its attributes.

Greg Hollander
Greg Hollander
Novi VP of GTM & StrategyDecember 21

I don’t have any direct experience in this sector, but I’d encourage you to start by better understanding the segments of your market.  Whether through interviews, surveys, or product usage analysis (ideally some combination), you’ll need to identify the common threads between segments of your seemingly-fragmented base, and then create personas based on those segments.  Some dimensions to consider that span across job titles/industries/buyer types: “jobs to be done” (see Clayton Christensen’s work), decision criteria, substitutes, level of pain, willingness to pay, etc.

...Read More
1124 Views
Mike Flouton
Mike Flouton
GitLab VP, ProductNovember 16

Disclaimer - I've never marketed to this segment. 

 

That said, I find it very hard to believe that you can't pick our four or five comon archetypes among your buyers. You're solving a few common problems. What are those? How are you solving their problems? Go out and talk to 20, 30, 50 customers. If you can't pick out four or five common patterns among your buyers, you might want to consider whether this is a market you even want to be in.  

...Read More
331 Views
Top Product Marketing Mentors
Morgan Joel
Morgan Joel
Intuit Head of Product Marketing, QuickBooks Live
Nisha Srinivasan
Nisha Srinivasan
Sr. Product Marketing Manager
Stevan Colovic
Stevan Colovic
Sharebird Product
Claudia Michon
Claudia Michon
Automation Anywhere Senior Vice President, Product & Solutions Marketing
Surabhi Jayal
Surabhi Jayal
Sharebird Marketing Associate
Kelly Farrell
Kelly Farrell
Intercom Product Marketing Manager
Claire Drumond
Claire Drumond
Atlassian Sr. Director, Head of Product Marketing, Jira and Jira suite
Meg Murphy
Meg Murphy
IBM CMO, IBM Systems
Natalie Louie
Natalie Louie
ICONIQ Capital Product & Content Marketing
Harsha Kalapala
Harsha Kalapala
AlertMedia Vice President Product Marketing