For PMMs running campaigns to drive pipeline, what KPIs do you recommend?
1 Answer
Chris Glanzman
ESO Director of Product Marketing & Demand Generation | Formerly Fortive • September 30
Above all else, use measurements that impact company performance, especially for success measures that will be shared more broadly. These are our top-level pipeline measurements:
- Bookings
- Depending on your business, you might supplement Bookings with a measure of revenue retention. This is especially true if these cycles are relatively short (< 1 year). In many B2B settings, contracts are annual or multi-year, so there is too much lag to be helpful as a campaign measurement.
- Pipeline Velocity and its four components:
- Sales-qualified opportunities
- Win rate
- Average sale price
- Average sales cycle
- Cost
- Combine this with Bookings to understand your customer acquisition cost.
There are a lot of other measurements you can put in place upstream from these (and should), but those are for the Marketing team to optimize channel-mix and in-channel execution. The rest of the company shouldn't care about those.
915 Views
Related Ask Me Anything Sessions
Canva Ecosystem Marketing Leader, Indy Sen on Product Marketing KPI's
October 1 @ 10:00AM PST
Coda Head of Product Marketing, Beth McGrath on Product Marketing KPI's
Salesforce Senior Director, Product Marketing Launch Strategy, Jodi Innerfield on Product Marketing KPI's
Top Product Marketing Mentors
Morgan Joel
Intuit Head of Product Marketing, QuickBooks Live
Nisha Srinivasan
Sr. Product Marketing Manager
Stevan Colovic
Sharebird Product
Claudia Michon
Automation Anywhere Senior Vice President, Product & Solutions Marketing
Surabhi Jayal
Sharebird Marketing Associate
Kelly Farrell
Intercom Product Marketing Manager
Claire Drumond
Atlassian Sr. Director, Head of Product Marketing, Jira and Jira suite
Meg Murphy
IBM CMO, IBM Systems
Natalie Louie
ICONIQ Capital Product & Content Marketing
Harsha Kalapala
AlertMedia Vice President Product Marketing
Related Questions
How do you work with the cross functional teams? And what are the key goals and deliverables for each of the below?
1) PMM with Sales
2) PMM with CSM
3) PMM with Marketing
4) PMM with Product
What are some of the *worst* KPIs for Product Marketers to commit to achieving?How do you think about your first 30/60/90 day goals when coming in as the Head of Product Marketing in a startup that didn't have product marketing before?Are you using OKRs to align your team’s efforts to the company goals?For longer sales cycles, what type of content helps in moving deals forward?What advice would you give a junior product marketing manager who is the first product marketing hire?