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Do you have an effective "message house" template that works to get internal buy-in and alignment on messaging?

Nami Sung
Nami Sung
Ramp VP of Product MarketingOctober 24

I need to unpack this in therapy but for some not-yet-fully-explored reason, I hate messaging houses and marchitecture like that. Perhaps it feels like it's forcing structure. Perhaps it feels too permanent and untouchable (because it's housed??). Not sure. But I do concede that they can be useful and are helpful for many, many people.

So, for me, if I'm trying to get internal buy-in on messaging, I try to keep it as simple, concise, and as contextual as possible.

  • Target audience,

  • value prop,

  • 3 benefit or RTB pillars,

  • and corresponding proof points (like a product or feature).

Then, I take that and set it in context to provide positioning guidance and build a larger, more interesting narrative.

  • What's happening out there in the market and why are we talking about this? What's the challenge our audience is facing in this market?

  • Then insert our claim we just worked on.

  • Include validation (customer quotes, product metrics, analyst reports, etc.).

  • And articulate your CTA - inspire your audience and give them a call to arms.

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Katharine Gregorio
Katharine Gregorio
Adobe Sr Director of Product Marketing, Creative CloudApril 18

The tried and true umbrella message with 3 pillars and proof points (sometimes 4 but only occasionally!) is what I use to drive buy in with executives. When I do this I also use it to drive messaging hierarchy.

However when I need to work with partner teams to bring this messaging to life I turn this framework into a longer written form messaging doc that uses language that could show up in a blog or press release as the framework often has to be quite pithy. If needed I also will turn the copy into example heroes for a landing page and/or sample ad and email copy. I have personally found the old school PMM does the framework and other teams take this and turn into copy often falls a bit flat and I haven't always had clear feedback loops of final product and messaging resonance so I err on the side of bringing messaging to life in more real world contexts more and more.

Side note - I have often found showing how the messaging is brought to life (and having testing stats and quotes from customers on their reaction to it) can also dispel disagreement among executives on the messaging umbrella framework too.

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1391 Views
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