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Customer Success
Customer Success Team
Customer Success KPIs
Customer Success KPIs
When it's hard to tie certain campaigns or assets to the pipeline generation, what other metrics can we consider?
1 Answer
How do you develop quarterly/annual customer success OKRs and tie those to individual projects?
1 Answer
Setting KPIs can often feel arbitrary, especially when entering new markets. How do you get past this uncertainty to set realistic goals?
1 Answer
What's your process for figuring out what metrics to hold customer success accountable for?
1 Answer
How do customer success KPIs change with a self-serve product?
1 Answer
How do you think about shared KPI’s with your sales team? And what are ones that customer success teams often miss?
2 Answers
What are good OKRs for customer success?
1 Answer
What are some of the *worst* KPIs to commit to achieving?
2 Answers
I’m the first customer success hire in my company. What advice would you give to someone tasked with establishing this function in an existing business structure?
1 Answer
What are some KPIs that you find over-hyped and/or unimportant?
1 Answer
What KPIs should I own and not own as the first customer success hire?
I'm working at a start-up, and a first customer success hire.
4 Answers
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