What are the top traits of an excellent Enterprise Customer Success Manager ?
1 Answer
Wynne Brown
RocketReach VP of Sales & Customer Success • April 11
The top traits of an excellent Enterprise CSM are:
Communication so flawless C-level folks are pleased
A relationship builder with deep empathy and super high EQ
Obsession with value delivery so much so that they can leverage relationships to deliver hard messages
Able to take the long view of building ROI while attending to many details at the same time
459 Views
Top Customer Success Mentors
Stephen O'Keefe
HubSpot Senior Director, Customer Success
Kiran Panigrahi
Gainsight Senior Director - Client Outcomes
Christine Vienna Knific
mParticle Senior Director, Customer Success - North America
Natasha Evans
Hook Head of Customer
Georgia Glanville Harrison
Braze VP Customer Success, EMEA
Caoimhe Carlos
Udemy Vice President Global Customer Success
Meenal Shukla
Gainsight Senior Director of Customer Success
Ben Terrill
Brex Senior Director, Customer Success
Manil Vasantha
Freelance Information Technology Consultant
Jeff Beaumont
Customer Success Consultant
Related Questions
How do you balance metrics focused on retention and expansion for large accounts?What are the characteristics and contributions of a top-notch sales enablement leader given your role in customer success?How do you train and enable your Enterprise Customer Success Managers?How do you define Enterprise Customer Success? How do you think about measuring the health of an Enterprise customer against other cohorts?What suggestions would you have for a seasoned product marketer to successfully transition to a sales enablement role?How do you quantify if your organization needs Enterprise Customer Success?