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What are the top traits of an excellent Enterprise Customer Success Manager ?

Wynne Brown
RocketReach VP of Sales & Customer SuccessApril 12

The top traits of an excellent Enterprise CSM are:

  • Communication so flawless C-level folks are pleased

  • A relationship builder with deep empathy and super high EQ

  • Obsession with value delivery so much so that they can leverage relationships to deliver hard messages

  • Able to take the long view of building ROI while attending to many details at the same time

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