Are there specific books, courses, or resources you recommend for aspiring customer success leaders to enhance their skills?
I previously answered this type question for CSMs however this time I will put in some resources that are more focussed on Customer Success Leaders. Here is the link to the previous answer.
These are some books I would recommend specifically for Customer Success Leaders...in no particular order.
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy
Winning on Purpose: The Unbeatable Strategy of Loving Customers
The Growth Leader: Strategies to Drive the Top and Bottom Lines
Reimagine Customer Success: Designing Organizations Around Customer Value
Related Ask Me Anything Sessions
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Gainsight Senior Director, Customer Success, Michael Maday on Scaling a Customer Success Team
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Gainsight Senior Director - Client Outcomes, Kiran Panigrahi on Customer Success KPI's
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