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What tactics have actually helped you get customers to adopt the product when momentum slows?

Jessica Broderick
Yext VP, Client Solutions Management, North AmericaAugust 1

The most successful way to gain momentum and create a sense of urgency for product adoption is to tie it to an immediate business need or strategic initiative for the client. Here are a couple of tactics I find helpful:

  • Repurpose a weekly or monthly touchpoint with the client and use it to discuss their initiatives

  • Identify a specific high impact pain point they're having and align your product as the solution

  • Provide examples of how other clients have successfully used the product

  • Expand to other teams within the clients organization and determine how they can benefit from your product

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